Carpet Now Labor Warranty
Thank you for choosing Carpet Now for your carpeting needs. Our commitment to quality and customer satisfaction extends beyond the installation process, and we are proud to offer a comprehensive warranty on our products and services. This document outlines the terms and conditions of our warranty, including coverage for labor and materials.
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Labor Warranty
- Coverage Duration: Carpet Now provides a 2-year labor warranty for all installations.
- Coverage Scope: This warranty covers issues directly related to the installation process, including improper installation that may cause carpet buckling, wrinkles, or seams coming apart.
- Exclusions: Our labor warranty does not cover issues caused by improper maintenance, misuse, or conditions beyond our control, such as damage from pets, flooding, or other external factors.
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Product Warranty
- Manufacturer’s Warranty: All carpet materials come with a warranty provided by the manufacturer. The coverage details, including the duration and scope, vary by product and manufacturer. Click here to find your manufacture warranty details.
- Claims Process: For issues related to the carpet itself, such as manufacturing defects, please refer to the manufacturer’s warranty documentation. Carpet Now will facilitate the communication between the client and the manufacturer when applicable.
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Conditions and Exclusions
- Regular Maintenance: Proper care and maintenance are essential to maintaining the longevity of your carpet. The warranty may be voided if there is evidence of neglect or improper maintenance.
- Non-Covered Situations: Our warranty does not cover issues due to:
- Improper use or application of cleaning agents.
- Excessive wear from high-traffic areas.
- Acts of nature or accidents.
- Pet Damage: Damage caused by pets, such as staining, scratching, or tearing, is not covered by our labor warranty but may be covered by your manufacture warranty depending on the carpet you purchase.
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How to File a Warranty Claim
- Report the Issue: Contact Carpet Now at 512-399-2828 or contact us here to report any installation-related issues covered by our labor warranty.
- Inspection Process: We may schedule an inspection to assess the reported issue. If the problem is deemed a result of improper installation, we will arrange for necessary repairs at no cost to you.
- Documentation Required: Proof of professional cleaning receipts, photographs, proof of purchase and original installation records may be required for all claims.
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Limitations of Liability
Carpet Now is not responsible for any incidental or consequential damages resulting from carpet installation or product failure beyond the scope of this warranty.
Thank you for trusting Carpet Now. We are committed to providing you with exceptional service and quality you can rely on.
